Do I need a referral? No, you do not need a referral to receive services at U Matter.
Can I claim a Medicare Rebate? Unfortunately, at this stage we do not offer a Medicare Rebate or any services included in a Mental Health Care Plan. We have tried to make therapy affordable (AASW recommended fee is $240).
Is my information private and confidential? Everything you share within your therapy sessions, from the moment you make first contact, is confidential. No one outside of our practice is able to confirm whether you are even attending Little Window, unless you provide written consent to us that we are able to share this information with another specific person. The exception to this is if your therapist becomes concerned about your safety or someone else's safety, requiring them to take steps to ensure that Duty of Care is covered. As we work from a person-centred approach, wherever possible and appropriate, these steps will always be discussed in collaboration with you prior to taking action.
Do you use psychological interventions, such as CBT? Yes, we use a range of psychological interventions. Please see "Services" section for a list of interventions.
Are you a NDIS Registered provider? No, we are not an NDIS Registered provider. However, do provide services to Plan and Self-managed participants.
Why are the sessions only 50 minutes? 50 minutes is known as the Therapeutic Hour - it sets psychological boundaries for the therapist and client. Firstly, it is to protect the anonymity of our clients so you have time to leave the practice before the next client arrives for their session. Secondly, for psychological protection; to sit with the emotional pain for longer than 50 minutes can be unethical and I would try to reduce where possible.
How is therapy different from talking with a friend? Professional support is a structured approach on how to best benefit you - the client. We do not have previous knowledge about you like a friend would, we are not dismissive or would downplay any of your concerns. You are able to trust us in a way you wouldn't with your friend because we listen unconditionally, with no judgement and encourage you to be as honest as you can so we can. Our priority is the safety and the confidentiality of our clients because it is from a legal and ethical viewpoint.
Is there a cancellation fee? If you are cancelling because of conflicting appointments or illness please let us know immediately so we can change your appointment. If you are cancelling because you are nervous, anxious or overwhelmed by the process, please give us a chance and don't give up on yourself. Talk to us and speak up about why you are unsure. But if you have booked a session and don't show up, we will need to invoice you the full amount. We are a small business wanting to help people and respectfully need to be compensated for our time.